687 Italy

687 Italy Support

If something is not working as expected, these quick checks solve many common issues.

Location / Italy tools

• Allow Location permission for 687 Italy.
• Use Check my GPS location from Overview.
• Outside Italy, the full pre-trip preview is limited; Itinerary remains available for planning.

Maps or external booking pages

• Make sure you have an internet connection.
• Tap the booking or navigation button again if the external provider did not finish loading.
• Prices, availability and booking pages are controlled by the external provider.

Translate / microphone

• Allow Microphone and Speech Recognition permissions.
• Select your speaking language before using the microphone.

Old version still showing

On Android, the app may temporarily display cached web content after an update. Close and reopen the app; if necessary, clear only the app/browser cache and try again.

Trip backup

• On Android your trip is saved inside Chrome: if Chrome's site data is cleared, the trip on the phone is deleted.
• Use Tools → Trip backup → Save backup to keep a copy in your Downloads folder.
• To recover it, use Restore backup in Tools, or Have a backup? Restore your trip on the first screen.

Your data

Use Tools → Delete trip & local data if you want to remove locally stored trip information from the device.